Situation
A healthcare technology company focused on processing their members’ claims recognized the need for several training courses for their teams. Their teams consisted of various agile roles, including Release Train Engineers (RTEs), Product Managers/Owners, and Scrum Masters. With packed calendars and tight delivery timelines, they were struggling to coordinate any sort of formal training.
They recognized they were in need of role-based training with deep-dive, topic-centric workshops, as well as fundamental training for the whole team.
The availability of these training attendees could not be confirmed more than a month in advance. Therefore, Sketch proposed an “on-demand” approach to the training delivery.
Leveraging a primary Sketch trainer and Sketch’s Engagement Manager, they were able to coordinate with a primary point of contact with the client.
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Collectively, this blended cohort did all of the following:
- Uncovered knowledge and understanding gaps
- Coordinated opportunities and workshops via a Kanban board to facilitate collaboration
- Identified the appropriate attendees for each training
- Coordinated the date and time for each deliverable
- Identified the appropriate Sketch facilitator for each training topic
- Conducted retrospectives with the attendees following each completed session
- Provided comprehensive visibility to leaders and coaches across the enterprise
This helped the team achieve alignment, improve organization-wide visibility, and establish better ways of working.
And they didn't have to disrupt their day-to-day operations.
Looking for something similar?
If you're interested in getting your agile software delivery teams on track, we're happy to talk about on-demand training that fits your exact needs. The first few hours of consultation are always free.