Utilities company optimizes software delivery by tracking key metrics

case study setup
Situation

Custom software development at a utilities organization

An Electric Power Company wanted to introduce more agility to their software delivery methodologies. They enlisted the software consultants at Sketch for help developing new habits that would lead to measurable process improvements. 

Challenge

Need for agile software development

case study challenge

The company recognized the need for leadership changes, especially to help their teams focus on their stakeholders. They knew believed such focus would result in the delivery of better products and services, as well as smoother internal processes. They partnered with Sketch to conduct an assessment that would determine the appetite for Lean, Agile, and design thinking methodologies across their teams.

Agile software delivery consulting goals

The client also wanted to establish the following:  

 

  • Business objectives and key results (OKRs)
  • Integrated metrics plan
  • Defined rollout strategy
  • Formal leadership backlog
  • Leadership coaching
  • Organizational design support
  • Engagement oversight

Become more agile and develop software fast

Ask for our lead consultant, James. He'll tell you why this engagement went so well, and how you can replicate the results. The first few calls will cost you time, and that's more than enough commitment for now.
Schedule a free call

Enter Sketch

Solution

Agile training

case study solution

Sketch facilitated a one-day working session with the company’s leadership. Software consultants from Sketch observed teams during their ceremonies and day-to-day work. This observation resulted in a better understanding of the status quo and of the desire to become a more agile organization.

Software delivery assessment and customized consulting services

We also conducted a comprehensive assessment for the organization, which yielded recommendations for supporting leaders and teams. Capturing qualitative feedback at this stage helped teams identify areas of strength and opportunities to improve stakeholder satisfaction.

Sketch Development provided continued guidance to leaders and teams by meeting with leaders monthly to facilitate health checks, track progress, and identify additional opportunities for improvement.
case study results
Results

Faster software delivery

Working with leadership and teams in different phases helped improve all of the following:

Prioritization and management of break-in work Cross-team planning and dependency managementWorkload management Risk reductionMeasurement of core metricsProduct scorecards with EPM practicesTeam process analysisThe internally-owned agile community of practiceTrust between teams and stakeholders