
Healthcare insurance company transitions from waterfall to agile software delivery
An ambitious goal to transform the U.S. healthcare system was hampered by difficulties delivering software. The client engaged Sketch to teach their team to build valuable custom software faster.

The company's internal technology leadership knew they needed to transition away from waterfall to agile software delivery methodologies. However, they were in an industry with very little margin for error. They needed a partner who could help them skip the growing pains.
Adopt agile methodologies, achieve technical excellence

A healthcare technology company focused on accelerating the transformation of the U.S. healthcare system reached out to Sketch with a vision: Establish a high-quality, best-in-class, resilient infrastructure to serve as a “vending machine” for infrastructure to all parts of their organization and their trusted partners.
Changing the delivery model

Enter Sketch
Software consulting for continuous improvement
Sketch's consultants formed a productive partnership with the organization's leadership to introduce proven tools and techniques.


We co-created Continuous Improvement teams to establish the foundation for the deliverables required, which included:
- Agile Fundamentals Bootcamps
- Workshops (Leadership, Team Working Agreements, Product Vision & Roadmap, etc)
- Transformation Roadmaps
- Scrum Master and Product Owner Functional Guilds
- Creating and coaching cross-functional teams
- Migration into the cloud

75% fewer defects, $13 billion merger
Bring a vision to life
This portion of the organization embraced the values, principles, and framework for a successful cultural transformation. Sketch worked with each team to resolve implementation challenges and partnered closely with senior leaders who further invested in their people and their vision of “a virtual vending machine for infrastructure.”
Reduce defects
In 18 months, the client successfully created five product families and four enablement teams. The engagement resulted in a significant increase in speed-to-market across three business units, including a comprehensive application monitoring solution and a company-wide Contact Center Cloud migration to Amazon Connect. Additionally, the company saw a 75% reduction in critical defects.
Increase business value
These efforts helped enable a $13 billion merger with a Fortune 100 top-five healthcare company.
CLIENT FEEDBACK
“Great curiosity, passion, and a strong focus on delivering a solution that just works. Really been a pleasure working with Sketch!”
Senior director, software engineering
Microbiology R&D enterprise