Healthcare insurance company transitions from waterfall to agile software delivery

An ambitious goal to transform the U.S. healthcare system was hampered by difficulties delivering software. The client engaged Sketch to teach their team to build valuable custom software faster.

case study setup
Situation

Slow software delivery

The company's internal technology leadership knew they needed to transition away from waterfall to agile software delivery methodologies. However, they were in an industry with very little margin for error. They needed a partner who could help them skip the growing pains.

Challenge

Adopt agile methodologies, achieve technical excellence

case study challenge

A healthcare technology company focused on accelerating the transformation of the U.S. healthcare system reached out to Sketch with a vision: Establish a high-quality, best-in-class, resilient infrastructure to serve as a “vending machine” for infrastructure to all parts of their organization and their trusted partners.

Changing the delivery model

They knew they'd have to transition from waterfall functional groups to agile teams to achieve their vision.
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The client believed this change would lead to improved alignment with enterprise customers, better predictability, and more frequent value delivery.

Build faster

Want to change the way you work to improve your outcomes?

Enter Sketch

Solution

Software consulting for continuous improvement

Sketch's consultants formed a productive partnership with the organization's leadership to introduce proven tools and techniques. 

case study solution
The first step was to identify the desired outcomes and build a transformation roadmap accordingly. Once the outcomes, guiding principles, and vision were established, everyone was ready to hit the ground running.

We co-created Continuous Improvement teams to establish the foundation for the deliverables required, which included:

  • Agile Fundamentals Bootcamps
  • Workshops (Leadership, Team Working Agreements, Product Vision & Roadmap, etc)
  • Transformation Roadmaps
  • Scrum Master and Product Owner Functional Guilds
  • Creating and coaching cross-functional teams
  • Migration into the cloud
case study results
Results

75% fewer defects, $13 billion merger

Bring a vision to life

This portion of the organization embraced the values, principles, and framework for a successful cultural transformation. Sketch worked with each team to resolve implementation challenges and partnered closely with senior leaders who further invested in their people and their vision of “a virtual vending machine for infrastructure.”

CLIENT FEEDBACK

Great curiosity, passion, and a strong focus on delivering a solution that just works. Really been a pleasure working with Sketch!

Senior director, software engineering

Microbiology R&D enterprise

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