
Building a new software delivery mindset on shared understanding

After attending Sketch’s webinar, “Crafting Retros Your Team Can’t Wait to Attend,” a university contacted Sketch and expressed a desire to improve the agile processes in which their development team operated.
Hit software development deadlines

The team was trying to replace an application for students to register for classes and needed to improve the way they work to achieve the deadline with the appropriate product.
Inconsistent agile methodologies

Enter Sketch
Reinforcing agile delivery practices


1. Knowledge transfer

2. Optimize software delivery tools
3. Establish a beat

Shifting toward DevOps
Agile coaching services
After the assessment was complete, Sketch began coaching this team by introducing improvements based on the recommendations made. Our coach paired with the Product Owner (PO), Scrum Master (SM), and team with one-on-one coaching sessions and during Scrum ceremonies.
Agile practices workshop
The coach also facilitated a workshop to tackle some key issues such as: designing customer personas, creating a team mission and product vision, agreeing on DoR (Definition of Ready) and DoD (Definition of Done), and more.
Azure DevOps consulting
After the workshop and 4 weeks of coaching, our coach already saw a lot of progress. The PO began facilitating refinement with the team. The SM began facilitating cadenced retrospectives with the team. Both started tracking all tasks through TFS with plans to upgrade to Azure DevOps rather than the spreadsheets and emails they were using before. Their focused start helped them achieve these big improvements fast.
ENGAGEMENT RECAP
“As I was coaching this team, it was really great to see them have a significant mindset shift. They went from singling someone out and wanting that individual to get knowledge from their vendor to realizing everyone needed to get the knowledge they needed and were looking for and working as a team. Having this simple shift removes just moving the bottleneck from person to person to actually removing the bottleneck.”
Steph Weisenbach
Software delivery strategist