Building a new software delivery mindset on shared understanding

case study setup
Situation

"Creating better retros" webinar

Challenge

Hit software development deadlines

case study challenge

The team was trying to replace an application for students to register for classes and needed to improve the way they work to achieve the deadline with the appropriate product.

Inconsistent agile methodologies

While it was understood that some members of the team had some prior awareness of agile mindsets and had already been leveraging some of these practices, there were others who were further behind or had little agile practice. 
background scribble 3
Some expertise is better than none, but it's hard to achieve the benefits of agile software delivery without consistency.

Become more agile

We offer a few hours of free consulting on business agility.

Enter Sketch

Solution

Reinforcing agile delivery practices

case study solution
Sketch conducted a lightweight team assessment and identified three ways to improve:

1. Knowledge transfer

Create shared understanding to alleviate reliance on Subject Matter Experts (SMEs) and ease daily team operations.
HighRes - Training Partner - white on blue bg - Dec 2026

2. Optimize software delivery tools

Identify one central source of truth for work (to avoid confusion, gaps, or duplicate work).

3. Establish a beat

Establish cadenced retrospectives and refinement (to help the team’s continuous improvement journey).
case study results
Results

Shifting toward DevOps

Agile coaching services

After the assessment was complete, Sketch began coaching this team by introducing improvements based on the recommendations made. Our coach paired with the Product Owner (PO), Scrum Master (SM), and team with one-on-one coaching sessions and during Scrum ceremonies.

ENGAGEMENT RECAP

As I was coaching this team, it was really great to see them have a significant mindset shift. They went from singling someone out and wanting that individual to get knowledge from their vendor to realizing everyone needed to get the knowledge they needed and were looking for and working as a team. Having this simple shift removes just moving the bottleneck from person to person to actually removing the bottleneck.

Steph Weisenbach

Software delivery strategist

Want to advance from agile to DevOps?

If you're interested in DevOps consulting, we'll point you in the right direction (long before we try to bill you). The first few hours of consultation are always free.