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Manufacturer creates automated self-service customer interface

Creating a single quote took a manufacturer's sales team hours. They had the idea to save that time with an automated quote generation tool. Now a quote takes minutes, customers are delighted, and sales are up.

case study setup
Situation

Sales process automation

 

 

A national manufacturing company reached out to Sketch Development Services with a distinct challenge. They wanted to streamline their sales process, reducing the burden on their lean sales team. But more than that, they envisioned a tool that would enable their customers to design custom railing systems, providing an unprecedented level of self-service to their industry.

Challenge

Lack of internal software development expertise

case study challenge

Without an in-house software development team, this manufacturer required a reliable partner to bring their ambitious vision to life.

Sophisticated, yet simple

Powerful software, easy UX

They needed an advanced yet user friendly drawing tool. They even wanted it to include features typically found only in complex CAD applications.
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The goal was not just to automate their sales process but to revolutionize the way their customers interacted with their products and services.

Enter Sketch

Solution

Two custom software developers deliver an intuitive solution

The two-person team at Sketch Development Services accepted the challenge, setting out to develop a cutting-edge solution.

case study solution

Employing SvelteKit for front-end development and integrating Google’s suite of Cloud offerings, the team built a web application that went beyond the conventional.

Fast custom web application development

In just two iterations, they delivered an advanced drawing tool that lets customers design railing systems directly onto Google Maps or on building blueprints.

User-friendly custom software

Despite the complexity typically associated with such features, the team ensured it was developed with a simple user interface that all users could navigate with ease.
In addition, the solution was able to generate material cost calculations, as well as shipping estimates for the end products.
case study results
Results

Massive time savings and increased sales

Custom workflow automation software

The final solution surpassed all expectations. It reduced the quoting process from hours to mere minutes.

Technologies leveraged

SvelteKitTypeScriptSendGridGitHubGoogle Cloud Platform (GCP)Cloud StorageFirestoreCloud RunGoogle Maps APIGoogle AnalyticsCloud Build

CLIENT FEEDBACK

“We received a request from a prospective customer for a competitive bid on a Friday afternoon when our primary sales representative was out of the office. Normally, it would have taken him an afternoon to calculate and respond with a quote. I was able to provide the entire detailed quote without our salesperson’s input using our new solution in only ten minutes to help us secure this business. I was able to accomplish this while the product was still in development and even before the solution had officially launched.”

President

Manufacturing enterprise

CLIENT FEEDBACK

“Our customers tell us these quotes spell out everything they'd ever need. Your vision and execution are making other people's lives easier! That's going to result in Revenue!”

COO

Manufacturing enterprise

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