Manufacturer Creates Automated Self-Service Customer Interface

case study setup

The Setup

A national manufacturing company, reached out to Sketch Development Services with a distinct challenge. They wanted to streamline their sales process, reducing the burden on their lean sales team. But more than that, they envisioned a tool that would enable their customers to design custom railing systems, providing an unprecedented level of selfservice to their industry.

case study challenge

The Challenge

Without an in-house software development team, this manufacturer required a reliable partner to bring their ambitious vision to life. They needed an advanced yet userfriendly drawing tool - one with features often found only in complex CAD applications. The goal was not just to automate their sales process but to revolutionize the way their customers interacted with their products and services.

case study solution

The Solution

The two-person team at Sketch Development Services accepted the challenge, setting out to develop a cutting-edge solution. Employing SvelteKit for front-end development and integrating Google’s suite of Cloud offerings, the team built a web application that went beyond the conventional. In just two iterations, they delivered an advanced drawing tool that lets customers design railing systems directly onto Google Maps or on building blueprints. 

Despite the complexity typically associated with such features, the team ensured it was developed with a simple user interface that all users could navigate with ease. In addition, the solution was able to generate material cost calculations, as well as shipping estimates for the end products.

case study results

The Results

The final solution surpassed all expectations. It reduced the quoting process from hours to mere minutes

This project also introduced the client to new methods that helped them release new features to customers iteratively. The manufacturer had a working MVP that satisfied their core need in half the time projected.

This fast pace also enabled the client to reach the stretch goal of a custom drawing capability for new construction quotes. The custom drawing features were not initially believed to be achievable in the short five-iteration effort. The product delivered will allow the client’s internal team to self-manage the content and database of a massively salable web application.

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Feedback from the Client

"We received a request from a prospective customer for a competitive bid on a Friday afternoon when our primary sales representative was out of the office. Normally, it would have taken him an afternoon to calculate and respond with a quote. I was able to provide the entire detailed quote without our salesperson’s input using our new solution in only ten minutes to help us secure this business. I was able to accomplish this while the product was still in development and even before the solution had officially launched.”

President | Manufacturing enterprise

"Our customers tell us these quotes spell out everything they'd ever need. Your vision and execution are making other people's lives easier! That's going to result in Revenue!”

COO | Manufacturing enterprise

Technologies Leveraged

SvelteKit, TypeScript, SendGrid, GitHub, Google Cloud Platform (GCP), Cloud Storage, Firestore, Cloud Run, Google Maps API, Google Analytics, Cloud Build

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